British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,205 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 10th October 2025

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I felt like British Gas just send the high bills to people to fulfill their needs . I am a victim of. Currently I am going through a depression only because of British Gas . I tried to change my supplier and British Gas rejected it . Don’t know how will I get a relief from British Gas … Please everyone don’t get your energy supply from British Gas”

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Posted 2 months ago

“The gas engineer was talking to me like iam stupid not very nice at all”

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Posted 2 months ago

“They have twice now applied a missed payment notice on my credit file during bill disputes, despite both times telling me that a new bill would be sent to me or that they would put the bill payment on hold whilst errors on their end were sorted out. My credit rating has now dropped massively as a result through no fault of my own. Appalling practices and should be avoided at all costs. There have been so many instances of them telling me one thing and either it being a) completely untrue or b) proceeding to do the exact opposite. They even managed to create two accounts for me, proceed to tell me that they would transfer the credit from my old account to the new account, proceed to not do that, proceed to remove the credit from that account, proceed to give me no refund, proceed to tell me they actually can't move credit between accounts, proceed to bill me for bills from over 12 months ago MONTHS after sending me a final bill. This all happened AFTER I'd already switched to a different supplier! The most incompetent energy company I have ever dealt with and it's not even close. DO. NOT. USE. BRITISH. GAS.”

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Posted 2 months ago

“Very unreasonable and unfriendly. They charged us when we were closed and ober charged us as well. Pathetically they refused to budge and accept our metre.readjngs Be aware. can anyone help how to break their unreasonable contracts and unfriendly chat staff They don't want to read what we are writing . Very bad experiences”

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Posted 2 months ago

“British Gas has awful service. I am very dissatisfied and do not recommend it to anyone. They never solve a problem. Last 6 months, I contacted them many times, and wasted my time. They always said that the problem was solved, but nothing changed. I decided to switch.”

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Posted 2 months ago

“Fast results, no hassle—my funds came back completely!”

British Gas 1 star review on 15th September 2025

Helpful Report

Posted 2 months ago

“Do not use British Gas they set direct debit too high, and their customer service and billing department drag their heals returning the overpayment, it's taken 12 months so far and I have involved the Ombudsman to resolve. I would rate them 0 if I could”

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Posted 2 months ago

“This is the worse customer service I have received from British Gas / Dyno rod. 1. Your engineer came and turned off all water supply because he said he suspects asbestos with no alternative solution We found a third party (Supernova Asbestos Survey) to do the survey, result came back negative 3. This cost us over £200 4. Got a private plumber who gave us a temporary fix as he couldn't locate leak This also cost us over £200. Leak returned, contacted British Gas with Asbestos survey report and appointment was booked for today in the morning. British Gas /Dyno Rod cancelled the appointment with no explanation on record but told tenants that the Survey has to be done by them before they can do the work. 5. Contacted your customer service at around 1:37 who spoke very rudely to me over the phone. She raised her voice and told me that there is nothing British Gas can do and Dyno Rod is here to stay. 6. We are paying British Gas for a gold service Home Care Plan.”

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Posted 2 months ago

“Scum they pass other peoples depts on to the”

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Posted 2 months ago

“Been having issues since my last bill was 290.00 in julywhen i had not used any gas,only minimal amount.Informed customer service who was completely useless. After further calls (4 in total) They said it was their mistake and would rectify the problem. In the meantime i recieved a letter from thier debt company demanding payment of the 290.00. I paid the correct bill that they had re done in July,But hey ho 8th September ,Another bill came for 168.00,Just six weeks after i paid the correct bill. I had only used 16 units since my last july payment,So on the phone again,And again passed on to another idiot,Who has now passed my complaints onto another idiot,who will no doubt mess it up again. Please please,Do not have British gas for anything!”

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Posted 2 months ago

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Posted 2 months ago

“3 months waiting for £650 refund from British Gas and NOTHING but broken promises and excuses. They have even lied to me in writing multiple times (see attached image for one example last month). I feel like I have been scammed!! They will reply reviews by saying they want to help and I should contact X department who will help BUT every time I call I get another excuse and they act like scammers AGAIN!”

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Posted 3 months ago

“*UNACCEPTABLE SERVICE - 1/5 STARS* "This company is a complete and utter CATASTROPHE! Engineers MIGHT show up and do the job, but that's where the good news ends. Everything else is a total disaster - bills, complaints, accounts, you name it. The customer service is a JOKE. Live chat, phone calls, social media - it's all just a never-ending cycle of frustration. Broken promises, zero resolution, and complete disregard for your time. And don't even get me started on the priority register - being on it means NOTHING. You're just a number, a nuisance, a paying customer who's not worth the effort. Save yourself the headache and avoid this company at all costs. One star is even too generous."”

Helpful Report

Posted 3 months ago

“I made the mistake of moving to British… I made the mistake of moving to British Gas 2 years ago and it was an unmitigated disaster. Multiple accounts, incorrect bills, old and new billing systems that cant speak to each other and different departments cant see the other, credits on one that dont get moved across to the other system, many calls trying to get a smartmeter installed, and then when they did more incorrect bills from software errors, retrospectively deciding they would change solar export, fictitious meter readings, many many unanswered emails without any sort of ownership of problems, and ultimately unresolved complaints months later. Thought I was well rid of them after switching October 24, got a final bill end of the month which was inflated but I paid just to get rid of them, but as an added bonus, receive a 'final bill' in August 25 - lets hope it gets sorted, but its the many many hours (i would say 30+ in total) on the phone repeating yourself which is so frustrating and different departments do not talk to one another. I cant tell you how strongly you should avoid this company if things don't go well and you value your time. More than anything it's the wasted time - I have wasted more time on the phone for one years worth of billing messups with this company than my interaction and switching for all the other utility companies I have dealt with combined - just use someone else.”

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Posted 3 months ago

“Terrible customer service. 3 phone calls and over 2 hours of my life wasted trying to get an issue sorted out. Call centre agents sounded south African and didn't get a resolution to my problem or concerns and no empathy. Avoid at all costs”

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Posted 3 months ago

“Absolutely 100% agree with negative comments in here. Had a simple house move. It wasn’t done on their system. Customer services based in South Africa but complaints ALSO based in South Africa so it just keeps going round and round. Please do yourself a favour. Go with ANY other supplier. British Gas has sold out. They don’t care anymore so don’t sign up - you’ll regret it.”

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Posted 3 months ago

“They have people on the phone who don’t have a clue of how anything works and just forward you to different lines”

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Posted 3 months ago

“I have been a British Gas customer for over 10 yerars, until recently. I have pre-payment meters for both gas and electricity. They recently moved their customer service offshore to India, and I have had nothing but trouble ever since. I have had to call them more than 20 times over the past two weeks because BG have changed the way my pre-payment meters are topped up. I live alone, am disabled and housebound so I can't get to a paypoint to top up, and have to rely on my phone to top up via the automated service. The phone number has been changed, so I contacted customer service to get the new top up number. Each time I called I was given wrong phone numbers that no longer exist - I have a notebook full of incorrect phone numbers the inept customer service agents gave me. Most of the time I can't understand them because of their broken English, and when I explain to them that I can no longer top up my meters, they are of no help whatsoever. I have now changed supplier to Octopus Energy and their customer service agents helped me resolve all of my issues that BG failed to do. Now everything is working as it should, thanks to Octopus Energy. I don't recommended British Gas at all because their customer service is appalling and unprofessional.”

Helpful Report

Posted 3 months ago

“I read all the complaints and I must say that most of them were very similar to my problems with the company. The new system is not working. I can not top up my account. I called the company. No help whatsoever. There was the appointments which noone appears. Now I decided finally that I am changing the company and they scaring me with 900 pounds debt which I didn't do as I was topping my meters regularly and the meter shows that I am still on credit. What is more I kept all the emails with topping up so I have got a proof. They said that might be a problem when they were changing systems. Nevertheless I am quite depressed that I need to fight again with them. They have treated me poorly as a customer.”

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Posted 3 months ago

“100% the most inept customer service Imve ever encountered”

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Posted 3 months ago

British Gas is rated 1.2 based on 3,205 reviews