I had the most awful experience with British Gas. I am entitled to the warm home discount and they bluntly refused to pay it to me!! I approached DWP and they explained that British Gas was the only provider that was avoiding to pay it and making it so difficult for people to get their payment credited onto their account!!!! After 6 hours on the phone to them they finally acknowledged that they had “made a mistake” . Please please check if you have received your payment as they are trying not to pay it!!!!!! In law this is fraud and it is happening with them to a very big scale!!! Persevere to get your rights!!!