I changed my home care on there app as I was invited to because they had offered me a better price and I logged into my account and made the change to the next level of cover without any problems and they confirmed by email I was covered however after about 2 weeks my new contact had not arrived and I checked my account via the app it still showing my old level of cover so I tried to contact them and after calling 3 times each time holding on upwards of between 20 to 35 minutes I spoke to an agent who confirmed that change had not been made and actually I was not able to make a change by there app as an existing customer and that the offer was for new customers and the price for me would be additional increase off £12.68 a month on top of the £17.10 that I had been paying. I find that ridiculous that after been sent email confirmation to be told that and also having to have made change via my account it had been accepted and confirmed that this should be the case, so I asked for my account to be changed back to my original cover and the agent said it’s not been changed so that was that so I thought! Next thing I know my account on the app was changed for the higher price with a £60 excess added on. So I had to start calling again and after 4 days it was changed back.