I’ve been paying for Homecare service contract for my central heating - currently £50+ a month. On Friday our boiler stopped working so I rang to request an engineer. Had to hang on phone for ages , and finally got through to Indian call centre and communication was difficult. Finally was given an appointment for following day. When engineer came he advised that unable to obtain part required for repair so left without heating. He told me they don’t install warm air boilers which ours is! So we have been paying for a service they can’t provide and we have no heating. I was 31st in queue for phone chat today to make complaint and request payments refund. Finally got through and was told no refund as they can’t repair if they can’t get parts! So I’ve been paying for years for nothing! I’m going to Ofgen and the financial ombudsman as this is disgusting! We are pensioners and I have a heart condition and we have been left with no heating!