Have a dual fuel account with British Gas which had a smart meter in the property. The tenants left and the property was empty for 5 weeks. The bill for electricity in a flat was over £250 and gas over 60 in a 5 week period. The call centre is constantly unobtainable (hold times in excess of 30 minutes, but cuts you off before then anyway) so you can not dispute the figures. There is suppose to be a smart meter there, which should accurately give these details to them.
Appalling company avoid at all costs.
4 years ago
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