I was with one of their homecare plan. I booked my annual inspection months ago, on the appointment day I kept receiving messages saying that the engineer is on his way and close 5pm I received a call from someone who claimed to be area despatcher said he is cancelling my appointment. I tried to explain that it is very difficult to take time off for me, he didn't want to know, in a very commanding manner he forced the cancellation on me. They made be wait at home till 5 and cancelled the appointment. The person who cancelled the appointment was not emphatic, sounded argumentative, I was with them for years. I cancelled my membership, put £300 claim for my lost day and suffering, waiting to hear from them. I am with another homecare company now.