Appalling customer care. Access to telephone is near on impossible. Operatives who do not understand your problem. Have to repeat problem on gas and electricity reading. I have had to ring 4 times this week and still have not resolved a problem NOT OF MY MAKING. British Gas have no concept of quality or indeed customer care. Have switched to Bristol Energy at home at our rental as soon as I can get the tenants to switch away from British Gas the better. This has caused stresses and anxiety. I have ring again today I’m dreading 😟 the call, so frustrating. SHAME ON BRITISH GAS. NO STAR as far I’m concerned 😧 I’ve now sent 2 letters of complaint, even their complaint management team in Rotherham is not FREEPOST.