Phoned British gas regardin the app wouldn't allow me to top up neither gas or electric. Not the first time this as happened and after nearly 15 mins on the phone an agent finally answered. After explaining the problem I was promised an agent would phone me back to assist me in topping up. However the call never happened I'm still no wiser as to why I can't use the app. Terrible service the amount of gas and electric I use and yet I can't get any help at all with this problem. I am now seriously thinking of changing my provider as I can't rely on this app.
4 years ago
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