No direct person to speak with, all automated charging 20p per min on every number called. My 88 year old mother's boiler broke on the Saturday and she was on the phone for 20 mins and they (automated message) booked an appointment for the following Thusday, meaning she was without heating and hot water for 6 days. I sent an email to the Cheif Executives office and did get a response, and although it has finally been resolved 5 days later (not much difference) it has not been to our satisfaction. Absolutely disgusting.
4 years ago
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