Absolutely is a waste of time. Almost a year on from my review with British Gas nothing has changed. App constantly needs re installing and takes ages to get it to register my email and new password. Can't tell you how many times I had to get new password link. Gave up after trying for over 2 hours one night till the morning. The balance is still out of date so inaccurate. I am looking into new provider as I can't be bothered wondering whether I'll be able to top up online when I need to the most. British Gas you need to sort out your IT App development. As for finding a contact number...impossible if you can't log in in the first place.