Most dreadful service I’ve ever encountered. Had a problem with our oven and after countless phone calls, cancelled appointments (after arranging time off work) and engineers coming, not having parts etc , they sent an engineer out who left us with a gas leak (my teenage daughter came my house from school to it and called me at work). Had to call cadence who declared the house unsafe and turned everything off. Many phone calls that day (after being cut off on the phone, being told they’d call when they didn’t), they sent an engineer at midnight (we were told before 10pm) who told us that he couldn’t fix it and someone else would have to come the next morning (more time off work!). They actually sent the engineer who caused the gas leak in the first place... didn’t know whether to laugh or cry. The pain of having to navigate through their automated phone system has quite genuinely reduced me to tears of frustration. Avoid at all costs