Hi, i have been trying time and time to sort this issue which has been going on since the smart meter has been installed. on the 4th january. I am being charged ridiculous money, because someone at British gas unable to sort it out. I have rang and spend hour on the phone and your system has not been update to show that we have SMaRT Meter. it still appears as economy 7. i work and study and have 2 small children i do not have that much time or able to afford £174 a month bill because someone on your end cant do the job. i understand it is pandemic but surely this doesn’t take that long to sort it out. Especially when i have spent hours on the phone speaking to your representatives and then nothing is done. i then get promised a phone call, to resolve an issue and once again no one calls me back. this is very pure customer service. and i would consider the his being a fraud/ scam by british gas.