Phoned to book Homecare appointment. Told best do it on line. Then spent over an hour trying to get website to recognise my details, despite being a customer since gas was first discovered. Unbelievably unresponsive and clumsy. Why is the Homecare account number alone not enough to access the site? I only wanted to book a service visit. Awful, awful experience. Make your web experience better if you want customers to use it, or if you want customers at all.
3 years ago
British Gas has a
1.2
average rating
from
2,659
reviews
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