I have had another hapless experience with British Gas whom I have been with for 25 yrs - so much for loyalty! If Covid 19 is causing so many delays, and British Gas can’t provide proper service, why aren’t we given a discount? My employer gave a discount to customers. If I have to listen to that automated service on the phone again, I’m going to go nuts! These ‘windows’ of 6 hours ( and in my case tomorrow it’s 12 hours) are just not workable for customers in employment and it’s surely only people in employment who can afford the huge cost of Homecare! I have no heating and no hot water and the first appointment I was given was five days from now. I’ve now managed to get an appointment tomorrow. However the 1st service appointment I can get is the end of May..... What a nightmare!