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Anonymous
I don't even want to give it one star but had no choice. I have been a Homecare customer for many years, however after yesterday's experience 29/06/22 I am now going to go else where. The engineer that came to my home to service the boiler was rude irate and had a bad attitude, in the end I just told him to do his job and leave my home. He said jobs done and went to leave I asked him for a job sheet he said I will get you one he came back from his van and said get someone else to service your boiler, I then said I will be putting in a complain about you he snapped back yes I will be putting complain in about you. I never felt so nervous around anyone like I did with him he just didn't want to be there which was obvious by his attitude towards me. I made a complaint and his manager rang me today. Even though he was very apologetic towards what had happened I felt as though I was not believe after I said with his attitude im surprised you not had other complaints about this engineer he said I have known this person for many years not had any complains about him so basically I felt like a liar and that my complaint was merely to received compensation as I did say to manager what will be the outcome of this. I honestly think if I had been a man he would not have spoken to in this manner. I basically think this person has let Homecare reputation down and I will be looking else where so British gas you have just lost yet another customer.
3 years ago
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British Gas has a 1.2 average rating from 3,138 reviews