I had a homecare package with British Gas for nine (9) years they came once a year to " service " my boiler , when it failed in January this year ( 2021 ) I had no hot water or central heating and they said they couldn't come and fix it for three ( 3) weeks ! . When I called out a local c/ heating firm who came the same day , they said " I don't know what B/G have been doing for nine years but they haven't been servicing your boiler , the trap was blocked solid with grit and the bearings on the fan motor were about to give up , I have been paying nearly £30 per month for nine years for nothing , I have obviously cancelled my Homecare policy and won't be dealing with British Gas ever again .