I set up a direct debit with this joke of a company for my gas they then had the audacity to take an unauthorised payment from my account within a few days of setting up the direct debit for electricity not gas I phoned there customer service , who had no idea why this payment had been taken from my account , and to go to the bank and get a refund , I sent in a written complaint to British Gas within a couple of day a so called manager contacted me claiming that bg had sent me an e mail on a certain date advising me that they were taking this payment , no such email has ever arrived in my inbox , but there rubbish complete a quick survey has .