British Gas has over the last 2 months been the obsolute worse to deal with. Their server had gone down which had forced our meter to disconnect from their server not sending readings. Nearly a year went by and no one had informed us of anything, until we got a £300 bill. Once this was explained to us (7 phone calls in) we agreed we owed the money and would like 1 simple request before paying, a list of our monthly usage so we can confirm the amount. Yet here we stand with no monthly usage sent, around 18 phone calls and an outstanding bill. We were ensured by their agents no one would take action against us while we sort this out, yet we have 5 outstanding compliants, no one calls us back, letters saying we will be passed to debt collection and it just seems british gas would rather have their money than help their customers with their customer service. If your reading this review, go to someone else for your services! British Gas, feel free to reach me if you would like to sort this out.