Joined as A new customer over A year ago. was told to submit reading online. website would not alow me to submit reading as no readings had ever been submitted before. tried to ring them to explain the problem but inforemd no operators as covic restrictions. eventualy found an emergency number and guy said he could take reading and put on system. gave reading but never got on system. after this I went back on the website and made A complaint through the british gas complaints porthall. they responded seven days later to say not the right place to make this sort of complaint and to contact british gas customer services. I give up. they are A complete waste of space.