L had an agreed DD for £33-85 and without any notification British gas took £200-73 . After disputing this amount £224-38 was refunded. The following month another £220-73 was removed from my account. After waiting on the phone and having it hung up on me twice I was told that they couldn't see there was a problem. I survive on a very small pension and I live in a small 1 bedroom flat. I raised 2 complaints and was assured that someone would contact me They never have. I have since changed my utilities supplier. I have also heard of 4 other people who have had the same problems.The fact that they have taken money from my account without authorisation is tantamount to theft.