I have had a Homecare agreement for several years. My boiler runs on LPG. A few weeks ago the engineer turned up to carry out the annual service only to discover that we do not use natural gas. He was not qualified to work on LPG boilers. British Gas then contacted me to say the engineer had called but could not gain access. Visit was rebooked for November 29th but engineer failed to turn up. Their customer service is the worst I have encountered in any industry. They are a joke.
3 years ago
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