Had appt booked for 3weeks in advance .Day before APPT BG rang to say they were moving it on a week to which I went berserk!! They agreed to keep to original appt time and when engineer arrived (a contracted private engineer not working for BG)he was so inexperienced( his words not mine)he couldnt deal with it and referred us back to BG.! So sick of BG now .This isnt a service with peace of mind anymore.When contract is due for renewal I'm going with another company who can get their engineers out within a couple of days and get excellent reviews. BG is a sinking ship in my opinion.!