Had an appointment for a smart metre to be fitted. The usual sms which you had to reply too. My daughter sat in my home as appointment was between 8-12, no one turned up. Apparently after nearly an hour on the phone my appointment had been moved to unplanned!!!! Although I received a message asking me to remove anything that might be in his way. Not happy now another half day is needed...I wonder if they turn up...if not will change supplier, only been with them 3 months and they mucked up already. I believe I will be able to get out of the contract due to their failings... I will not and do not recommend them at all. Too hard to get hold of anyone and don't keep their appointments or notify you of any changes