I have had British Gas Homecare cover for many years but I have noticed a sharp decline in the service they provide. The latest event happened on New Years Eve when my boiler failed and a call the Homecare proved very disappointing. The earliest date for an engineer to visit was 16 Jan 22. As per the terms and conditions they asked me to find and pay a local engineer and they would refund minus the £60 excess. They never offered to locate the engineer for me. My boiler was eventually fixed by an independent engineer who informed me the vent siphon was blocked by years of debris which should have been removed by the British Gas engineer during the annual service. I've cancelled my Homecare contract with immediate effect.