British Has Home Service is a waste of money. I've witnessed the gradual decline in services over the past 15 years. I've had appointments for servicing cancelled 2hours before engineer was due. Another service scheduled on Nov25 2021 was cancelled, my son only discovering this when due to my experience, he phoned to confirm. It was moved to Jan 14 2022, Today! You guessed it CANCELLED. My son, a care worker, takes days off for the these "SERVICES" We were told, at 4oclock, when we phoned to check,that service would go ahead. Two hours later a phone call from a very polite young man informed my son it was cancelled AGAIN! Apparently customers with faulty equipment or lack of heating are prioritised. I thought the actual reason for taking out Home Care is to ensure that potential faults are noticed and preventative intervention carried out. We are paying to receive NO SERVICE UNLESS THERE'S PROBLEM! THAT'S NOT HOME CARE. IT'S HOME DON'T CARE. I'm cancelling 2agreements today Good luck Jan Siber new Home Care Managing Director.