Arranged a BG engineer to come and service my heating boiler, Friday 26th Nov. Also asked that someone look at why radiators were no longer coming up to temp. didn't get a BG engineer, got a subcontractor, who wouldn't loot at the radiator problem and the service took around 10 mins! Made another appointment for 2nd Dec. BG engineer this time who (fare play) checked everything and said there is a blockage and he would arrange for dynorod to come with "Thermal imaging gear" to fine it. heard nothing for a week and finally chased it up, having to phone Dyno myself who told me they would con on 21st Dec. they came and spent the day banging all my radiators and finally said it requires a Power Flush to clear the dirt out of the system and they would go and recommend it to BG. Meantime I had arranged another call because the boiler was now making a noise when the pilot light ignited, for 7th Jan but also called to complain and make sure the power flush was being arranged. BG said they knew nothing about it but would pass that on to the visiting engineer. I got another subcontractor who couldn't get out of the house fast enough but, did arrange a propper BG guy to come the same day. This guy made the recommendation for a Power flush Quote which, I have accepted. As I missed the phone call to arrange a date, I called again only to have they tell me I had not accepted the quote yet (even though I had the return acceptance email in front of me at the time). I'm now waiting for a return call to confirm when a proper British Gas engineer can come and do the Power Flush. I note that, as soon as I raised a complaint they wanted to give 30 pounds to close it right away! Followed by "what if we make it 50 pounds!!" Even though it turned out that dyno rod had recommended the power flush, I was told that a recommendation from them meant nothing to British Gas... Conclusions: Even when you call them up they don't look for all the details related to your case. They don't follow up or communicate internally. They still send emails asking me to arrange a service. 2 Months on I live in hope of getting me heating working properly by summer!!!