You're the worse. Terrible service. We pay for your care plan. Our boiler stopped working last week, so we had no heating or hot water. After hours on the phone and lots of you lot getting it wrong, over 3 days, 3 different plumber visits never happened, and none of you seemed to know what's going on. One of your staff even tried to blame my wife, and was rude and unpleasant. We don't know what we get for our care plan of £38 per month. But we will cancel that now and advise everyone to stop. You're better off saving that payment monthly and getting a decent, independent professional plumber when you need one. And stop these inept companies earning such huge profits. I expect some compensation after the thousands of pounds they've had off us. Most upsetting