We pay over £450 a year for home care. Today and not being the only time this has happened boiler due for a service. Booked the day off work got a text at 9:40am that your British gas engineer will be with you shortly, this is an 8 till 1 appointment so was pleased that it should be the early part of the day. After the text heard nothing no pre covid call.....nothing with my suspicions rising I finally get through to the automated to tell me SORRY WE MISSED YOU!!!!! finally got through to a human being who said that the engineer couldn't get access and has left a card. No card, no phone call nothing. Waiting all morning for nothing. Our boiler is open flue, so the job means it`s probably above your average schoolboy fitters capabilities and yes you do have to hoover a small area of the said appliance. In future if you have a job that`s above the knowledge of your average cowboy do not use this company, as they will avoid the work and lie about turning up!!!!!!