MARCH 2022 - Never, ever, have I had to deal with a company as seriously bad as this. They took over our energy supply, without problem, from Neon Reef who went into liquidation - all good. Problems started when I wanted to pay the first bill. I have managed to get on the app twice in 6 months. Tried to call, couldn't speak to a human! Done online chat, unsolved. Yesterday, after receiving an email to say my bill was ready - again - managed to get on the app for only the second time, said was £283 in credit. Couldn’t download bills, there was a problem when tried to request paper ones, couldn’t have them either. Tried to live chat three times, each time over 100 in the queue, waited and waited, but waited so long was cut off. Tried this cycle three times. Today, we owe £600 and something pounds, still no accessible bills, no live chat available and can’t speak to any human. Beyond frustrated, just paid the bill. Where do I go from here!!?? Would like someone from British Gas to contact me!!!