I have had a service account for 6 years with British Gas. I have had one service in 3 years granted we were in a pandemic but still paid my money every month! It took me weeks to get a service booked for this year but before the appointment my boiler broke down, took about an hour to try speaking to someone who told me I was not vulnerable and would have to wait 5 days without heating and hot water!! We decided to cancel our account which I pay nearly £400 a year for. I went on to live chat to complain and after explaining my cause I was told I would get a refund of £400.08 but British Gas decided they would only pay me £166.77, when I went back on to complain again I was told I was not entitled to anymore even though they admitted I hadn’t received a service in a year and a half.. disgusting company that takes your money and gives you nothing in return!!