Absolutely diabolical. This morning I was put on hold for 45 minutes 36 seconds to be told I was put through to the wrong department!!! I was then given another number to contact and AGAIN on hold for 45 minutes only to have a representative give a slight giggle to tell me I have been put through to the wrong department. Seeing that I am work does British Gas think its funny to do this to customers????? Please tell me you don't? I would really like a member of staff that you employ to put me through to the correct department about my gas please!
3 years ago
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