Literally nothing about this company is ever easy. They have 15 teams where Octopus has one, and whichever one you get through to is guaranteed to be the wrong one. Very occasionally, you get lucky and find someone who might try to pick up your issue and get it solved internally, but even then they are often hamstrung by the bureaucracy and ancient systems they have been lumbered with. I manage properties and whenever I see the British Gas logo, I want to cry. For the sake of your own sanity, please AVOID this company.
3 years ago
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