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Haley
British Gas are fraudulent liars! They have caused my mental health to be worse than it’s ever been, through to frustration, pressure and theft, I’m a single mother struggling with the rise in fuel prices without British Gas giving me a £259 bill when I’m on pay as you go and top up at least £30 a week! They sent someone out to change my meter and told me that the bill would be wiped of as it was there mistake only to find out that they’ve fitted a new machine with the bill on and there deducting £13.50 out of £15 that I top up! I rang them back and had to go through it all again, only for the customer service operator “chad” to tell me that the reason I had a new gas meter fitted was because I couldn’t keep up with my bills! And there’s now no evidence that I had a pay as you go meter! I’ve actually got proof, I took pictures before and after it was removed and the engineer left me a receipt and he’s details incase British Gas lied and still tried to charge me for the bill, which they have done, I was in tears on the phone telling them that there causing my depression and anxiety to deteriorate, “chad” laughed and called me a liar! I have emailed citizens advice for there help, and will be taking this further, I shouldn’t have to go through all of this when British Gas already know themselves that they are lying and coning money out of vulnerable people, I am shocked and disgusted that a well known company like this can act in such a way!!
3 years ago
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British Gas has a 1.2 average rating from 3,137 reviews