Last time I complained I was told to contact them by Facebook. I don’t do Facebook! Two hours ago I received an email asking for meter readings. I’d already submitted meter readings & was told I would receive my first bill by 5th May. The past two hours have been spent trying to speak with someone. The two phone numbers I tried said the wait time was 45 minutes. Tried the chat line but Cosmo was a waste of time & I was 160 in the queue. Decided to wait & eventually, Shubham came on the line. She did help but I’m not satisfied with British Gas at all. Their customer service is virtually none existent! However, I have a feeling nothing will change & if British Gas think the level of service is acceptable heaven help us!