They do seem to be completely useless at the moment. I ended up with British Gas after my own supplier collapsed. They handled the switch-over OK, but now the supply of information has dried up. I cannot view my energy usage, I can't find out what I owe them (or what they owe me) via the BG app, and it seems to be impossible to log in to their web site. First it said my password was wrong (and I'm pretty sure it wasn't) then, when I tried to reset it, they sent me an expired reset link followed by no reset link at all; so I gave up and wrote them a complaint, which it'll take them a minimum of 7 days to even look at. Possibly I'll need to sit on the phone for a couple of hours, to find out they can't help me at all . . .