This company doesn't even deserve one star! The staff are so incompetent it's disgusting. They've messed up so much on my account since January that I'm now left in debt! I'm having to pay off for their mistakes too and it's F**ING disgusting! I was supposed to have smart meter sinstalled and only got one installed and in three days they've snatched £10 and said its a default and that the default won't even get put back onto my account! It's destroying me mentally because I'm constantly full of anxiety about losing everything! Once my meters are installed I'm immediately changing companies and going to citizen advice! I'm furious.