My account was moved to British Gas when my previous supplier stopped trading. During the past 8 months they have issued 5 bills of which 3 were cancelled after payment, i which forgot to charge for electricity and 1 which used the wrong meter readings. Since increasing tariff at start of May they still haven't updated my smart meter to the new charges. This means my in house monitor is displaying garbage. Totally inept company, customer services are impossible to contact, how they are allowed to operate I'll never know. Shall vote with my feet and take my custom elsewhere. I wouldn't have given them ! star but that is the lowest available. My advice is to avoid this company like the plague.