They never showed me my bills on the app i kept phoneing up every month to complain about not seeing my bills they kept asking for meter readings then next month came no bill once again and I phoned them up and once again they asked me for the same meter readings they had asked for the month before so they take meter readings and do nothing with them dont process them and just leave you sat like a wally for a month with no bill this happened to me twice and twice they got me into debt they are very unorganised they do not listen to the customer when the customer is upset and frustrated on the phone they hang the phone up they got me into debt twice I wonder why i was frustrated and upset, there customer service is absolutely diabolical they don't care for the customer do not go with british gas they have now said to pay the remaining debt I have to make a payment plan and they will leave a mark on my name for 3 years so other businesses dont take me on so please do not go with british gas !!!