British gas were appalling during my customer time with them May 2021 to May 2022. They messed me around constantly, customer service was shocking especially a Becky in customer relations. I ended up having a final payment of over 200 pounds despite being consistent with meter readings and asking them repeatedly to up my direct debit to cover. Multiple hours spent on hold with them, hours of wasted time with no resolutions and a customer service assistant Aidan Abraham's who lied to me saying I owed nothing then a final bill came through a week later. I just felt so let down and will never ever go with them again, thieving nasty company that are only concerned with money not customers.