My advice is to steer well clean of this corporate leviathan. If you have a problem and it doesn't fit neatly into one of their 'categories' you haven't a hope in hell of getting it resolved. British Gas have our domestic property mistakenly listed as a business. Despite three years worth of letters, emails, phone calls and promises we are still listed as a business. We recently tried leaving British Gas, desperate to be rid of the incompetence, but they wont let us leave as we are a (Yep, you guessed it) 'business customer' trying to join a 'domestic' tarrif at another supplier. apparently 'computer says no'. I've now threatened to camp out at corporate HQ Lets see where that gets us. I'm not holding out much hope Avoid these idiots at all cost