I recently had my boiler serviced via my British Gas / Scottish Gas z home care The boiler was serviced in May 2022 and to date I am still awaiting the service report . I contacted B G via their app 3 times and all I got was they have no details about service because it was done by sub contractor Local Heroes and they could not contact them . The service engineer came from Yorkshire . They gave me a job number and web address for me to get report . But web site was a nonsense as I could not put in job number . Firstly I pay a lot of money upfront for this agreement so why should I chase up the service report . How can BG arrange a service but yet cannot contact the sub contractor . So frustrated with the level of commitment to a customer . Final straw I spoke to someone in customer service 2 weeks ago who promised me a paper copy of service report but this morning I received a letter dated 3rd July 2022 saying I should get in touch with Local Heroes for report . I am surprised at this state of affairs By the way letter states service was okay but yet they could not supply a detail report . I wonder how could they make that assessment when they insist they cannot supply a detailed report . Weird way to run a company .If they are not great at coordinating this simple thing I wonder if I needed anything done Under the home service will I be able to depend on them .