I have informed them twice of change of tenant on live chat since July 5th. Frustrating that you cannot speak to anyone to give them this Information. Have been waiting for my final bill after given them the meter readings twice! Then got a letter with a £13 charge for late payment that they reassured me had been cancelled and my account closed.! I got home today to a letter threatening me with a debt collector! Fuming is not the word!! 2 hours on live chat again sorting it out. Third time lucky and approx 5 hours of my time wasted sorting it out! Totally useless customer service in my opinion why can’t you just speak someone! Absolutely JOKE!!!!