1) I have wasted hours waiting to speak about the astronomical bill. 2) I have received 2 emails on the same day. One charging for debt payment if I don’t pay and the other saying they will take my payments thru direct debit that I had set up. 3) one person with incomprehensible dialect spoke and took all details for verifying the customer details and then said he’d check and if I could hold for 2 minutes. It’s been 45 minutes of listening to cacophonous music and repetitive messages of how good BG etc. The guy just disappeared and my questions remain unanswered. It’s the worst possible experience from any service company on the planet!! And then they have the audacity to say abusive behaviour will lead to call disconnection . Obviously there are millions of customers who have either abused them already or are seething with rage wanting to abuse them but restraining themselves and being civilised suffering in utter agony. The absolute pitts!! They should be awarded the Worst company in the world recognition.