i wish i could put less than a one star...I advised them of my financial difficulty with the energy increase. I was advised don't worry change to pay as you go and you can pay your outstanding bill weekly as you top up. So far this has been the worst nightmare possible. My gas is ok but the electricity they has cocked up and not changed it over. I have been calling them daily speaking to seven different people and no one has fixed it yet. And even though they know it's there fault they have today sent a letter saying a debt collection company is going to call at my home and they will charge me £39 for this. I have lodged complaint after complaint. How can i resolve and pay through my meter if they can't do the easiest thing - switch my account across. I even have the top up card for the electricity they sent me. British gas get your act together before i go to a solicitor for harassing text and emails.