The app doesn't work it is very slow and when I get in it is always at 0000 so never know what the balance is my gas meter is not working there is no power to it the smart meter isn't that smart if you can't tell if the meter is not working I would like it taken out and your customer services are appalling no help at all spent hours on the phone to be told try again tomorrow think it is time to charge suppliers as been as you are to busy to help prices going up and you do nothing to help when there is a problem iv complain about the app on many occasions and its still the same the not so smart meter will be out side on the door step better come and get it before it rains