First of all please don’t even bother with theIr app it is absolutely useless the whole company is incompetent. I was transferred to British Gas when my supplier went bust God help anybody who has to go over to them be Aware that british gas will take out your agreed direct debt wait for it plus any other amount of money they want to I live in a one bedroom bungalow I have a smart meter they say that they are not getting any readings from it they sent an engineer out to sort it out they still said they are not receiving any readings intel them to give my readings sent emails gave readings to a person in customer service all to no avail every month they take out my direct debit which covers my bill and as I said two more amounts from my account without informing me 🥴🥴 finally got through to customer complaints they said it was a mix up on their side and that they will sort it 🤗 what do you think been In touch with them again still taking arranged direct debit plus two other amounts and saying I am in debit I have already had one stroke a few years ago I am so stressed it won’t be long before my next one 😤😤😤