Changed our tariff on documents and deleting old statements when we notified we were leaving resulting in a huge bill being deducted despite conflicting bills within 10 days of each other. Staff members accusing each other of lying, taking money from accounts even though they said they wouldn’t, advising us to take indemnity and then rejecting it from the bank. Complaints handler shouting and slamming the phone down on me and then closing the complaint with no notification or agreement. Disgusting customer service.
2 years ago
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