Who would have thought generating a bill based on a meter reading, nd then getting the address for that meter correct would be difficult? British gas seem to think so.
They were the supplier for our new build house 4 years ago, and we'd left them before they could bill correctly. Unfortunately we're now back with them as our recent supplier went bankrupt. British gas once again are billing a ficticious address for our supply based on plot number, but in a different town. In addition, they won't accept the final reading given by our previous supplier, nor the readings I've supplied. They have a made up value and are estimating readings from that.
I'm now threatened with debt collectors to pay their 'imaginery bill' based on made up readings. They have no interest in the actuals, and despite their senior complaints team looking into the mess they've created, they still 'insist' I should pay.
Overall an incompetent supplier best avoided.
2 years ago
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