WARNING! Don't use British Gas EVER !! My elderly mother has had numerous engineers out, and her house flooded by British Gas. None of the engineers really seem to know what they are doing, which results in them sending another one out, and nobody is accountable or wants to take responsibility for the repair. She had her boiler (supplied by British Gas with numerous faults and call outs) replaced at her own expense, for another one which still isn't working properly. She was tricked into thinking that her central heating was covered for 5 years but it's only the actual boiler that's covered! When we tried to get the cover changed from British Gas to the boiler manufacturer, the manufacturer said they couldn't cover it until the guarantee had expired in 5 years time, so now she is stuck with the British Gas crappy cover. The only time British Gas made any effort was when they wanted to sell her the new one which they charged more for than the actual manufacturer. My Mum insisted on using this bunch of crooks because she thought British Gas could be trusted. But they have abused her trust and let her down big time. Please don't ever use them. If I could give zero stars I would.