I have contacted British Gas again and again on multiple channels about my debt and how much I am struggling They're aware that I am working with Stepchange, have recieved a copy of my budget and been informed of the amount I can afford to pay (and how long this temporary measure will be in place). As a result they've bounced me between phone lines, text chat and IM chat. Claim I have not replied when I have screenshots of my attempts to make a payment plan. British Gas will not allow me to pay any lower than £209 a month, not including electricity! How they can expect anyone to manage £300+ on energy and still survive is beyond me. That will be all of my salary gone once rent is paid, not including council tax and water bills. Now on top of this I come home to scary letters that they're going to apply for a warrant to BREAK IN to my home, bill me for the locks and service fees and install a meter that I did not consent to and cannot even reach without a proper ladder. I've informed them of how stressful it will be to have a prepay meter, especially one that is over head height and how I cannot manage the stress of being without heat or electric when I run out of money. (which happens every month and I recieve no help or benefits) I can't believe the lack of empathy and now the forced entry when I have been begging for help and have let them know the prices I can manage for now. Don't even bother to send me that copy and paste message to speak to someone on social media, everytime they put me back through to the debt phone line. - I want to cancel my account with you, switch to a more ethical and understanding company. - I want to create a REASONABLE payment plan for my final bill, where I can still afford to eat and pay my new provider. - If these requests are not granted within 8 weeks I am contacting the energy ombudsman.
10 months ago
Read British Gas Reviews
British Gas has a 1.2 average rating from 2,310 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial